Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What makes Zee Leather shoes unique?

All of our shoes are handcrafted using 100% genuine leather. Our expert craftsmen focus on delivering timeless style, superior comfort, and long-lasting durability — making every pair a perfect blend of fashion and functionality.

2. Do you offer international shipping?

Yes, we provide worldwide shipping. No matter where you are, we’ll get your shoes to you safely and on time.

3. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can use it to monitor the delivery status in real time.

4. Can I return or exchange a product?

Absolutely. We offer easy returns and exchanges within 30 days of delivery. The item must be unused and in its original packaging. For return instructions, please contact our support team and we’ll guide you through the process.

5. What payment methods do you accept?

We accept a wide range of secure payment options including PayPal, Union Pay, MasterCard, Shop Pay, Visa Card, American Express, and Affirm.

6. How do I know my size?

Each product page includes a detailed size chart to help you choose the best fit. If you need further assistance, our customer support is happy to help.

7. Are your products really made from genuine leather?

Yes, all our shoes are made from 100% authentic leather. We never compromise on quality or materials.

8. How long does delivery take?

Standard orders usually arrive within 8–10 business days. Custom or made-to-order shoes may take an additional 1–2 days for processing.

9. Can I cancel or change my order?

If your order hasn’t been shipped yet, you can contact us within 12 hours of purchase to request cancellation or changes.

10. How do I contact customer service?

You can reach us via email or phone — our contact details are listed below.

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Contact Us

Business Name: Zee Leather
Business Address: 5124 Burlingame Avenue, Richmond, California 94530, United States
Email: sale@zeeleather.us
Phone: +15106809148
Business Hours: Monday to Friday | 9:00 AM – 5:00 PM (PST)
We will get back to you in 24 hours.